Delivery and Returns
Shipments and returns
Packages are generally dispatched within 2* days after receipt of payment and are shipped via the delivery method chosen by you during checkout, with tracking and drop-off without signature. Default delivery method is USPS Priority mail. Whichever shipment choice you make, we will provide you with a tracking number to track your package online. If you would like to purchase insurance , please contact us before submitting the order.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
* The dispatch time changes for items that need customization, e.g. customized blouse stitching for saris, we need 4 business days. If dispatch time exceeds 5 business days we will inform you of the delay.
Returns and exchange
- Item must be in original condition to be eligible for returns.
- Buyer is responsible for return postage.
- After receiving your dress and you do not like it, you have 4 days after delivery to notify us and 30 days to ship the dress with tracking information*.
- You are not required to add insurance, but please do add tracking information.
- There will be a 20% restocking fees for Master cut replica items.
* For Master cut replica dresses, you have 24 hours after delivery to notify us and 48 Hours to ship the dress with tracking information.